[Remote] Client Manager Representative

Note: The job is a remote job and is open to candidates in USA. Deluxe is a company that drives change and is consistently recognized as a top employer. The Client Manager Representative will service existing payments clients to protect market share and grow revenue, acting as the primary sales contact for assigned clients.

Responsibilities

• Service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated
• Act as the sales point of contact to assigned clients
• Provide timely follow up to client requests and manage relationship
• Navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available
• Manage, plan, and execute in a virtual model
• Responsible to manage a client territory of hundred(s) of accounts across Deluxe’s payment solutions
• Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process
• Focus is to save and renew potential at-risk relationships
• Manage the agreement renewal with the appropriate financial margins and program parameters established by finance as needed
• Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services
• Achieve client price increases based on contractual terms and company initiatives
• Effectively and accurately identify potential program concerns or issues
• Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction
• Provide awareness and education to self-service resources available for client’s program management
• Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment
• Maintain client records in CRM system

Skills

• Bachelor's degree and 1 year of related experience, or HS/GED and 5 years of related experience
• Experience working in direct sales in a Business to Business (B2B) environment in payments industry
• Must be 18 years of age or older
• Proven success retaining existing business and growing wallet share with many accounts
• Proven history of exceeding annual quota and driving revenue growth for the company
• Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts
• Demonstrated success building key relationships within the C-Suite and departmental leadership teams
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form
• Excellent communication and presentation skills

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Company Overview