[Remote] ServiceNow Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Guidehouse is a consulting firm that provides a range of services, and they are seeking a ServiceNow Technical Consultant. In this role, you will support the design, configuration, and implementation of ServiceNow solutions, translating business requirements into functionality while collaborating with clients and internal teams.

Responsibilities

• As a ServiceNow Consultant (Techno‑Functional), you will work with clients and internal delivery teams to support the design, configuration, and implementation of ServiceNow solutions
• You will help translate business requirements into ServiceNow functionality and assist with configuring workflows, forms, and platform features under the guidance of senior team members and Architects
• You will participate in requirements discussions, support solution design activities, and contribute to testing, training, and deployment efforts
• This role is client‑facing and provides hands‑on exposure to ServiceNow implementations while developing both functional and technical skills

Skills

• Minimum ONE (1) year of professional experience
• Minimum Degree: Bachelor's
• Experience assisting with gathering and documenting business requirements and translating them into ServiceNow configurations or user stories
• Must be able to OBTAIN and MAINTAIN a Federal or DoD 'PUBLIC TRUST'; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
• US Citizenship contractually required
• Familiarity with ServiceNow platform capabilities, including basic configuration such as forms, workflows, business rules, or catalog items
• Ability to create or contribute to epics, user stories, and acceptance criteria in collaboration with project team members
• Experience supporting testing activities, including developing or executing test scripts during User Acceptance Testing (UAT)
• Exposure to Agile or Scrum delivery methodologies
• Basic understanding of System Development Life Cycle (SDLC) processes
• Ability to build positive working relationships with team members and clients in both on-site and remote environments
• Strong verbal and written communication skills
• Willingness to learn and grow within a consulting and client-delivery environment
• ServiceNow Certified System Administrator (CSA) or progress toward ServiceNow certification
• Exposure to one or more ServiceNow modules such as ITSM, HRSD, CSM, or ITOM
• Familiarity with integrations, scripting, or low-code/no-code development within ServiceNow
• Certifications such as CAPM, Scrum Master, Agile SAFe, or ITIL v3/4
• Prior consulting or client-facing experience

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Company Overview