[Remote] Analyst, Pricing Support

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a company focused on providing customer billing services, and they are seeking an Analyst for Pricing Support. The role involves proactive research, resolving customer inquiries, and ensuring billing accuracy while collaborating with account management teams and other functional areas.

Responsibilities

• Work in conjunction with account management team and/or customer regarding invoicing & billing related issues
• SalesForce case work, including, but not limited to credit/rebills and invoicing issues
• Work collaboratively with other functional areas in root cause analysis and problem resolution
• Engage customers in billing process change recommendations and managing customer expectations
• Train and assist account management team in billing practices to mitigate customer inquiry case work
• Applies knowledge of standard OptiFreight processes to resolve unmatched transactions
• Process customer PO Files, customer File Shares, and customer reporting as required
• Review customer transactions prior to invoicing to ensure accuracy
• Attend internal and external meetings associated with problem solving billing issues for specific customers
• Proficient with Microsoft Excel, Microsoft Word, SEQL Server, and other OptiFreight systems

Skills

• Bachelors degree in business related field, or equivalent work experience
• Experience working in Excel
• Knowledge of financial processes, systems, controls, and work streams
• Experience working collaboratively in a finance environment coupled with strong internal controls
• Possesses understanding of service level goals and objectives when providing customer support
• Ability to respond to non-standard requests from vendors and customers
• Possesses strong organizational skills and prioritizes getting the right things done

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Company Overview

Company H1B Sponsorship