Benefit Service Representative
Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefit Service Representative to support their clients. This role involves reviewing and counseling employees on their benefit options, managing service calls, and ensuring compliance with company policies.
Responsibilities
- Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge
- Accept inbound service calls from employees regarding benefit plans and enrollments
- Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel
- Enters employee and enrollment information into appropriate systems at time of enrollment
- Accurately completes paper applications as necessary
- Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence
- Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately
- Promptly informs supervisor when escalated issues arise to determine correct course of action
- Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed
- Performs other duties as assigned by supervisor
Skills
- High School Diploma/GED equivalent or equivalent years of applicable experience
- Former customer service experience
- Bilingual - English and Spanish fluency, verbal and written, per client requirement
- Working knowledge of insurance products, including core and voluntary benefits
Benefits
- Paid training and ongoing professional development
- Company-provided equipment
- Comprehensive medical, dental, and vision coverage, including a wellness program
- Additional voluntary benefit options
- 100% employer-paid benefits
- 401(k) retirement plan with company match
- Pet insurance
- Immediate vacation accrual
- Paid holidays, effective upon hire, including: – 11 company-observed holidays – 2 floating holidays – 2 personal days – 2 volunteer days
- Employee referral bonus program
Company Overview