Client Support Engineer
Ensono is a managed service provider that empowers clients to achieve key business outcomes. The Client Support Engineer is responsible for providing hands-on technical support and maintenance for end-user devices, servers, and network equipment, ensuring that IT systems are operational, secure, and compliant with company policies.
Responsibilities
- Provide onsite technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operations
- Install, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices) and peripherals in InTune, SCCM, and Thin Client Platforms
- Troubleshoot and resolve incidents related to operating systems, applications, and connectivity for supported platforms, including Windows, Linux, and network devices
- Administer and manage user access for local systems, following established security and compliance protocols
- Unlock or reset passwords for users as needed, supporting day-to-day operational requirements
- Maintain up-to-date knowledge of support tools, technologies, and best practices relevant to the onsite environment
- Maintain and renew certifications required for system access and management, ensuring continued compliance and eligibility
Skills
- Experience providing onsite technical support for end-user devices, servers, and network equipment
- Strong understanding of IT support principles, tools, and best practices
- Excellent communication, documentation, and collaboration skills
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
Company Overview
Company H1B Sponsorship