Billing Specialist: Patient Billing & Outreach

Lynx Dx is a healthcare organization seeking a Patient Billing & Outreach Specialist. This role involves managing the patient billing process and conducting outreach to ensure patients understand their financial responsibilities and available resources.

Responsibilities

• Initiate contact with patients via phone, email or mail to discuss statements, payments options and financial assistance program CARES
• Provide clear and concise explanations of charges, insurance payments and Lynx DX payment plans
• Communicate effectively with patients, addressing any concerns or questions regarding the billing process
• Address patient inquiries and concerns promptly and professionally
• Identify patients eligible for CARES financial assistance program and guide them through the application process
• Respond to patient/insurance inquiries via phone, email, or web regarding billing questions and Lynx Dx CARES program
• Provide accurate and up-to-date information about CARES eligibility, program guidelines, and resources
• Handle patient complaints or concerns with professionalism, providing appropriate solutions or escalating to management when necessary
• Collaborate with healthcare providers, insurance companies, and internal staff to address billing related concerns
• Maintain detailed patient records and documentation in compliance with legal and organizational guidelines
• Provide patients with accurate information regarding their account status, resolve any questions, and process patient payments in a timely manner
• Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization
• Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success
• Maintain productivity goals and meet deadlines set by the Billing Manager
• Handle ad hoc requests and special projects as needed, demonstrating flexibility and adaptability to meet evolving business needs

Skills

• Excellent Communication: Strong verbal and written communication skills for interacting with a diverse population
• Customer Service Skills: Ability to handle difficult situations with empathy and professionalism
• Organizational Skills: Strong attention to detail for maintaining accurate client records and managing multiple cases at once
• Problem Solving: Ability to assess patient/client needs and provide appropriate solutions or referrals
• Computer Literacy: Proficiency in using office software and databases to track cases and manage documentation
• Teamwork: Ability to work collaboratively with other team members, departments, and external partners
• Associate/Bachelor Degree and/or equivalent healthcare revenue cycle/billing operations experience
• Familiarity with laboratory billing, healthcare reimbursement, payer policies and regulatory compliance in revenue cycle/billing operations
• Previous experience in insurance billing, collections and customer service or a related field
• Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required)

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