Commercial Loan Servicing Representative

Commerce Bank is committed to helping people find financial safety and success while fostering a strong community. The Commercial Loan Servicing Representative provides back office operations support for commercial and business banking, ensuring compliance and managing loan documentation and transactions.

Responsibilities

• Complete a preliminary review of loan submissions to ensure regulatory and legal compliance
• Prepare loan documents in accordance with Commerce Bank’s credit policy
• Interpret complex loan documents to set loans up on the loan accounting system
• Post loan transactions and providing account problem resolution
• Process complex loan accounting transactions such as syndications and participations
• Provide ongoing monitoring and reporting of collateral securing commercial loans
• Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy
• Collaborate with internal and external business partners to improve service levels
• Create or update procedural manuals and job aids as needed
• Provide research and resolution to customer concerns/issues
• Performing other duties as assigned

Skills

• Ability to analyze, interpret, and understand commercial loan and/or legal documentation with a high degree of accuracy
• Basic knowledge of commercial loan servicing databases and systems, including but not limited to Shaw, ELAR, Credit Stream, LaserPro, CAC, and Appian
• Basic knowledge of federal banking regulations, especially those related to commercial lending
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Associate degree or equivalent combination of education and experience required
• 1+ years financial services experience required
• Bachelor's degree preferred
• Commercial lending experience preferred

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview