[Remote] Associate Customer Service Representative (Remote-May 2026)
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization in the insurance and healthcare industry, dedicated to providing personalized service and access to care for North Dakotans. The Associate Customer Service Representative will assist and educate members, providers, and customers about products and plans, contributing to member satisfaction and operational efficiency in a fast-paced call center environment.
Responsibilities
- Assist and educate members, providers, and customers via phone, internet, and written inquiries
- Respond accurately and promptly to inquiries
- Resolve customer issues ranging from routine to moderately complex
- Document interactions and correspondence clearly and maintain proper tracking
- Navigate multiple computer systems and internal resources to gather plan information
- Maintain fundamental knowledge of insurance terms, practices, and company products
- Independently manage common problems and seek guidance for complex situations
- Stay informed of available resources to ensure effective resolution
Skills
- High School Diploma or GED
- 1 year of customer service or related experience (hospitality, healthcare, or office experience preferred)
- Private workspace with a fast, hard-wired internet connection
- Strong verbal and written communication skills
- Proficiency in navigating multiple computer programs and applications
- Willingness to learn new skills
Benefits
- Affordable medical, dental, and vision coverage
- Employer-funded Lifestyle Spending Accounts and Health Savings Accounts
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match and immediate vesting
- Paid holidays, PTO, PTO donation program, and paid parental leave
- Mental health resources and Employee Assistance Program (EAP)
- Learning and development opportunities and Educational Assistance Program
- Paid volunteer time and employee recognition programs
- Flexible work arrangements
Company Overview