Client Experience Associate

One Workplace is dedicated to redefining the contract furniture experience through innovative solutions. The Client Experience Associate will assist the Customer Experience Manager in pre and post sales functions, enhance customer relationships, and ensure successful project execution.

Responsibilities

• Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc)
• Take initiative and assist CEM with product research, pricing and lead-time information. Attend pre-project sales calls as determined by the team
• Illustrate proficiency using our ordering system by creating sales quotes and convert to sales orders
• Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates
• Maintain organized files and current status reports beginning with setting up customer information to the close out of a project
• Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis
• Coordinate receipt, delivery and installation of product and services
• Represent team during major installation projects and provide project management as dictated by CEM and team needs
• Develop/enhance relationships with existing customers by assisting CEM with sales calls. Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests. Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner (with oversight/direction from CEM)
• Assist CEM during the pre-project phase with the preparation and execution of bid requests

Skills

• Bachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experience
• Product knowledge
• Excellent customer service skills
• Professional oral and written communication skills
• Strong organizational and time management skills
• Basic math skills
• Attention to detail
• Self-motivation
• Resourcefulness
• Ability to function in team environment
• Positive and professional attitude
• Knowledge of internal ordering systems desired

Benefits

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Company Overview