[Remote] Client Success Associate
Note: The job is a remote job and is open to candidates in USA. Phreesia is looking for a Client Success Associate to join their team. This role focuses on improving client utilization, retention, and overall satisfaction by engaging clients and collaborating with various teams to maximize business value.
Responsibilities
- Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client
- Partner with client executives and key business leaders
- Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues
- Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products
- Ensure overall satisfaction and engagement for Phreesia's clients
- Proactively address client risks based on product usage trends and key performance indicators
Skills
- Bachelor's degree required
- Experience generating opportunities and/or upselling to book of business
- Confident, high energy, self-motivated and a true team player
- Ability to prioritize multiple demands in a fast-paced and dynamic environment
- Ability to work with customers to understand their needs and develop custom solutions
- Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills
- Skilled at anticipating and solving problems
- The role may require up to 50% travel following all the current health and safety guidelines
Benefits
- An attractive & comprehensive Total Rewards package
Company Overview