Outreach Coordinator
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers, ensuring timely communication and seamless coordination with staff to deliver a high-quality experience.
Responsibilities
- Coordinate services for new consumers referred by Regional Centers
- Serve as the first line of communication for families, addressing questions and concerns promptly
- Maintain relationships with Regional Centers and ensure timely updates on referrals
- Conduct intake processes through phone, email, text, or virtual meetings
- Track referral progress and document communication in Salesforce
- Assist families with provider applications, onboarding, and troubleshooting issues
- Follow up with families and providers to ensure a smooth service initiation process
- Work closely with Operations and Community Partnerships teams to align consumer needs with agency services
Skills
- Spanish fluency is required
- Strong interpersonal and communication skills to build relationships with families, providers, and referral sources
- Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently
- Excellent time management and organizational skills to handle multiple referrals and follow-ups
- Attention to detail in documentation and data entry across multiple systems
- Positive, energetic, and proactive approach to supporting consumers and families
- Discretion and professionalism in handling confidential information
- Ability to work in a hybrid setting, including scheduled in-office days
- Customer service or client-facing experience (1–2 years preferred)
Company Overview