BHI Coordinator-Part time Fully Remote (MA/LPN)

This is a part time, fully remote role. Candidates must be located in Florida and must be a MA or LPN. The Behavioral Health Coordinator (BHC) is responsible for providing remote behavioral health coordination and support for patients enrolled in Psych Health Associates' Behavioral Health Integration (BHI) program. This is a PRN/part-time, hourly position scheduled based on organizational need and BHC availability. Hours are not guaranteed and will vary based on caseload demands, facility assignments, and program capacity. The BHC is assigned work as needed and is expected to be responsive to scheduling requests in a timely manner. This role manages an assigned caseload across multiple post-acute facilities and ensures timely screenings, coordination activities, communication, and escalation of changes in condition. The BHC serves as the primary remote point of contact for day-to-day behavioral health coordination across assigned facilities. Responsibilities include conducting required monthly behavioral health screenings, monitoring for changes in patient status, communicating with facility staff, and escalating clinically relevant information to the BHCM or psychiatric providers when indicated. This role requires strong organizational skills, professionalism, cultural competence, the ability to work independently in the field, proficiency with electronic health records (EHR) and digital tools, and strict adherence to PHA's policies, workflows, and documentation standards. Candidate must be located in Florida. Hourly range is based on experience and skillset.

Key Responsibilities

Patient Coordination & On-Site Support

• Manage an assigned caseload of patients enrolled in the behavioral health program. Caseload will be determined based on CMS regulations and VBC programs.
• Perform monthly behavioral health screenings as required based on individual patient needs and PHA protocols.
• Identify and promptly escalate changes in condition, safety concerns, or other clinical updates to the BHCM or appropriate clinical team.
• Support coordination of additional behavioral health services when indicate

Facility Collaboration

• Serve as the primary remote behavioral health coordination contact for assigned facilities.
• Communicate with facility leadership, nursing staff, therapy teams, social services, and IDT members via phone, Teams, and other digital channels to support continuity of behavioral health care.
• Assist with scheduling, coordination, and logistics to support psychiatric and psychology services.

Documentation & Compliance

• Complete required monthly documentation accurately and on time, according to PHA policies and workflows.
• Maintain patient information, screenings, coordination activities, and communication records within the EHR.
• Adhere to all documentation, privacy, compliance, and behavioral health workflow standards.

Internal Operations, Escalation & Team Collaboration

• Collaborate with the BHCM and in-person BHI Coordinators on documentation needs, caseload updates, and workflow execution.
• Accept assignments based on availability and respond to scheduling requests in a timely manner.
• Participate in routine check-ins, supervision, and team meetings as assigned.
• Follow escalation pathways for clinically significant changes, facility concerns, workflow barriers, or safety-related observations.

Remote Work Expectations

• Work is performed remotely using PHA-approved tools and platforms.
• Maintain reliable internet access, professional communication standards, and availability during scheduled hours.
• Frequent use of laptop, tablet, smartphone, EHR, and digital communication tools (e.g., Microsoft Teams) for documentation and coordination.

Qualifications

Required

• Candidate must be a Medical Assistant or LPN
• Experience working in healthcare, behavioral health, care coordination, case management, or related patient-facing work.
• Ability to manage a high-volume caseload and navigate multiple facility environments.
• Proficiency with electronic health records (EHR) and digital communication tools.
• Strong communication, organization, critical thinking, and follow-through.
• Demonstrated cultural competency and ability to work effectively with diverse populations.
• Reliable transportation and ability to travel within a defined region.

Preferred

• Experience in post-acute, skilled nursing, assisted living, or other long-term care settings.
• Experience supporting behavioral health services (clinical or non-clinical).
• Bilingual (e.g., Spanish) preferred but not required.

Physical Demands, Equipment, and Work Environment

• Regular remote work from a dedicated, distraction-minimized home office or equivalent workspace.
• Ability to sit for extended periods while working at a computer.
• Occasional lifting up to 20 pounds (e.g., equipment, materials).
• Frequent use of laptop, tablet, smartphone, and digital tools for communication and documentation.
• Work performed remotely; no routine on-site facility presence required.

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