Relationship Advisor II- Middle Market Banking
Silicon Valley Bank, in partnership with First Citizens, offers a diversified financial institution with a long tradition of service. The Relationship Advisor II is responsible for managing a portfolio of Commercial Banking Clients, focusing on client onboarding, servicing, and proactive solutioning to meet their financial needs.
Responsibilities
- Leads client’s onboarding journey, collaborating with client’s Relationship Manager and Product Advisor to understand client’s strategy and short – and long-term financial needs
- Conducts onboarding activities to include: Leads client discussions to identify deposit and cash management needs
- Performs product demos independently
- Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements
- Gathers and validates all relevant legal documentation to adhere to KYC based on client’s legal entity type
- Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status
- Post onboarding, proactively engages client to review services and ensure client understanding and utilization
- May assist more junior RAs with client onboarding
- Acknowledges and orchestrates fast resolution of in-bound service inquiries
- Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution
- Researches and resolves complex client inquiries; ensure resolutions of solution solves client’s need and / or issue
- Leverages client’s service need as an opportunity to identify broader solutions to support client needs
- Takes initiative to resolve complex client inquiries before escalating to Manager
- Advises clients on risk mitigation strategies to combat money laundering and fraud
- Manages internal Know Your Client “KYC” for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements
- Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls
- Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts
- Collaborates with client’s Relationship Manager and Product Advisor teams to remain apprised to short – and long – term client strategy; advises relationship team on client’s service themes and trends
- Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships
- Performs client account reviews and facilitates product discussions to support client short – and long – term financial need
Skills
- Bachelor's Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 year of experience
- Retail branch banking experience
- Strong experience building client relationships
- Demonstrated organizational skills
- Able to prioritize tasks with effective time management in a fast-paced environment
- Strong written and verbal communication skills
- Able to work in a team environment and comfortable working independently
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company Overview
Company H1B Sponsorship