[Remote] Claims Service Representative 2
Note: The job is a remote job and is open to candidates in USA. Allstate Canada is a leading home and auto insurer focused on providing prevention and protection products and services. The Claims Service Representative 2 is responsible for obtaining first notice of loss reports for non-complex auto and property claims, handling customer inquiries, and ensuring exceptional customer service throughout the claims process.
Responsibilities
- Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
- Handle inquiry calls for both Auto and Property customers, making decisions on claims
- Provide exceptional Customer Experience based on claims service and quality standards
- Responding to customers with empathy, care and concern
- Secure and accurately document all details concerning a loss
- Explain claim process and next steps as necessary
- Set up Method of Inspections and/or Emergency Services where required
Skills
- 1 year of customer service experience
- Competency in oral and written communication
- Skilled in providing exceptional customer service
- Able to work under pressure and high volumes completing tasks efficiently
Benefits
- Flexible Work Arrangements.
- Employee discounts (15% on auto and property insurance, plus many other products and services).
- Good Office program (receive up to $400 back after purchasing office equipment).
- Student Loan Payment Matching Program for Government Student loans.
- Comprehensive Retirement Savings Program with employer matched contributions.
- Annual Wellness allowance to support employees with improving health and wellbeing.
- Personal days.
- Tuition Reimbursement.
- Working within the community and giving back.
Company Overview