Sr Program Manager, Talent Acquisition Operations

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. We are looking for Sr. Talent Acquisition, Program Manager to manage our Applicant Tracking systems, including but not limited to our recruiting data, workflows, processes, all geared towards improving recruiting performance, and delivering exceptional service.

This role will power our clinical recruiting teams, and hiring managers. This role will drive, create and improve scalable processes that drive performance and data-driven hiring strategies. Please note: this is not a clinical recruiter role.

Location: Remote - United States

What You’ll Do

Analytics & Performance

• Define, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)

• Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clients

Systems Ownership

• Lead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.

Program Leadership

• Scope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.

• Build and scale processes, tools, and workflows as teams and the business grows

Enablement

• Train and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating procedures

• Manage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experience

Cross-Functional Leadership

• Partner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levels

• Demonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomes

Who You Are

Required

• 5-7 years in program management, recruiting operations, workforce analytics, or HR analytics

• Strong ATS and recruiting systems experience

• Proven experience with HR system implementations, process building, training users on tools and scaling operations

• Experience defining and tracking recruiting performance metrics (productivity, SLAs, pipelines and other performance areas)

• Strong analytical and dashboarding skills

• Experience and confident ability to lead, communicate and manage difficult stakeholders, pushing back, keeping things on track and and driving them towards execution.

Preferred

• Startup or high-growth experience

• Experience supporting global teams (e.g., LATAM, Canada)

• Familiarity with the medical provider onboarding / credentialing process

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.