Claims Concierge
Gore Mutual Insurance is a modern mutual insurance company committed to transforming the industry for the better. They are seeking a Claims Concierge who will be the first point of contact for customers and brokers, providing exceptional customer service and support throughout the claims process.
Responsibilities
- Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process
- Taking first notice of loss information on new claims and assigning services (rental, etc)
- Answering questions on existing claims
- Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD
- Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc
- Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool
Skills
- Minimum 1 year of experience working in a customer service role
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Office Suite programs
- Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment
- Experience working in Claims would be considered an asset
- CIP designation or working towards completion would be considered an asset
- Proficient typing skills preferred
Benefits
- Extended health and dental benefits
- Disability insurance
- Retirement plan matching
- Paid time off
- Recognition and perk programs
Company Overview