[Remote] Customer Service Advocate II - Outbound

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Advocate II to enhance member and provider experiences through education, support, and compliance with quality standards.

Responsibilities

• Deliver education and information to members and providers to enhance their experience
• Conduct outbound calls to provide timely and personalized support
• Serve as the front-line support for member and provider inquiries, requests, or concerns
• Document information and maintain performance metrics through CRM applications
• Remain up-to-date with quality standards, regulations, and policies to ensure compliance

Skills

• High School diploma or GED
• 1 - 2 years of related experience, preferably in a contact center environment
• May require vocational or technical education in addition to work experience
• Strong communication skills for effective member and provider interactions
• Ability to adhere to quality standards and maintain compliance
• Experience in a contact center environment
• Additional training or continuous learning in customer service or healthcare-related fields
• Familiarity with CRM applications for documentation and tracking
• Strong problem-solving skills to address member and provider concerns
• Ability to work collaboratively in a team-oriented environment

Benefits

• Health insurance
• 401K
• Stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays

Company Overview