Compliance Specialist

Position Title: Compliance Specialist

Department: Compliance

Location: Remote

Reports To: Compliance Manager

Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

The Compliance Specialist position will assist contractors with on-boarding requirements and with ensuring that contractors remain in good standing throughout the duration of their relationship with IME. This includes receiving and reviewing onboarding paperwork such as legal and financial documentation and ensuring their continued compliance with IME program requirements.

An ideal candidate for this role will be driven, detailed oriented, and be able to effectively communicate with persons of multiple backgrounds. The candidate must be able to work independently in a remote environment.

Essential Functions

• Collect and input information from contractor applications into IME systems
• Review and approve/deny applications based on company policies, including legal and financial documentation
• Confirm contractor licenses using proprietary database
• Use judgment to escalate licensing issues as necessary to VP-Licensing
• If application is denied, determine if other options are available that meet company policies
• Set up and maintain contractor profiles in IME systems and track contractor progress throughout vetting and onboarding process
• Update product assignments and territory coverage in IME system
• Accurately respond to questions on Compliance policies or procedures from other departments including Operations, Call Center and Executive Management
• Periodically review Contractors’ bond/letter of credit values in conjunction with store/club assignments and ensure conformity with policy
• Proactively notify Contractors of expiring insurance, bonds, or licenses and follow through to resolution
• Perform other duties as required.

Minimum Qualifications

• 3+ years experience with customer service or vendor support
• High School diploma or equivalent
• Professional demeanor
• Sound judgment and strong problem-solving ability
• Excellent communication skills, both written and oral
• Ability to interact effectively with all levels of an organization
• Efficient and detail-oriented
• Exceptional organization skills
• Ability to adapt to changing or multiple priorities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits to working with IME

• 100% remote work environment
• Employer provided equipment.
• Medical, dental, and vision insurance
  • Health savings plan includes employer contribution to health savings account.
• Medical and dental flexible spending accounts
• Company paid basic life, short-term disability, and long-term disability insurance.
• 401K plan with employer match
  • Company matches 100% of the first 4% of salary deferrals.
  • All contributions, including employer contributions, are 100% vested immediately.
• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand.
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off.
• And more!

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.