T3 Operations & Support Leading Service (PID9053)

This is a remote position.

This is a full-time contract position offering a daily rate. The role focuses on providing strategic leadership and operational governance for an on-premises private cloud platform, ensuring the stability and high availability of mission-critical business applications through ITIL-aligned and SRE-adapted processes. The job title for this contract is T3 Operations & Support Leading Service (PID9053).

Fluent German and English (C1 level) are required.

Responsibilities

• Operational Governance: Provide definitions and guidance for incident, problem, change, and release management processes, ensuring strict adherence across the platform.

• Operational Readiness: Establish and verify readiness criteria for go-lives, including cutover and rollback strategies, runbooks, and monitoring setup.

• Team Leadership & Coaching: Lead and develop the Tier-3 team, guiding Infrastructure and Kubernetes/Data SMEs while managing knowledge transfer and team capability.

• Coordination & Escalation: Facilitate cross-tier coordination (T1, T2, T4) and manage stakeholder alignment and decision-making during high-severity situations.

• Continuous Improvement: Monitor reliability KPIs, address recurring operational debt, and champion automation and toil reduction initiatives.

• Platform Stability: Consult on the seamless operation of productive business applications to minimize operational downtime and ensure infrastructure performance.

• Lifecycle Maintenance: Oversee routine updates, patches, and system optimisations to maintain a robust and secure local infrastructure.

Requirements

• Senior-level professional with senior experience in IT operations, service delivery, or platform operations within mission-critical environments.

• Proven experience implementing and leading governance for Incident, Problem, Change, and Release management.

• Expert knowledge of ITSM and collaboration toolsets, specifically Jira Service Management (JSM), Jira, and Confluence.

• Strong background in defining and owning "Transition to Operations" and Operational Readiness practices.

• Deep understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern technical specialists.

• Awareness of GitOps and Infrastructure as Code (IaC) concepts (Terraform, OpenTofu, ArgoCD, Helm) to govern deployment standards.

• Experience operating in regulated or high-availability industries (e.g., Banking, Public Sector, or Healthcare).

• Proficiency in both speech and writing in English (at least C1).

• Proficiency in both speech and writing in German (at least C1).

• Eligibility Residency in the EU, EEC, UK, or Switzerland.

Benefits

As a freelancer / contractor with us, you will enjoy flexible working hours and the freedom to choose your own projects. Our platform gives you access to exciting projects in various industries and supports you in advancing your career. You'll benefit from competitive pay and a dedicated team to help you with any questions you may have. Work independently and utilise our strong network to achieve your professional goals.