Technical Support Engineer

ABOUT DYSRUPIT

DysrupIT is a leading Australia based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you'll join a team of dedicated and brilliant professionals who shares the same of goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY:

This role will involve providing world-class customer service and technical support for our vector database and all client's products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers

JOB RESPONSIBILITIES:

Provide technical support to customers, including troubleshooting complex technical issues

Manage and resolve customer inquiries in a timely and effective manner

Identify areas of improvement for customer experience

Ideate and implement strategies for improving and scaling support processes

Build tools and automation to optimize our workflows

Enhance our product literature by creating knowledge articles and improving our documentation.

JOB QUALIFICATIONS:

Bachelors degree (or equivalent experience) in computer science or a related field

Excellent written and verbal communication skills

Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)

Experience with cloud providers (AWS, Azure, GCP)

Familiarity with concepts such as embeddings, similarity search, and RAG

Strong customer service and problem-solving skills

Ability to work independently in a fast-paced, team environment

Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations

SOFT SKILLS:

Excellent verbal and written communication skills

Excellent interpersonal and conflict resolution skills.

Strong analytical and problem-solving skills.

Adaptable and flexible

Organized and keen to details.

Can work well within a team.

Has the initiative and self-drive

Able to work independently and under minimal supervision.