Customer Care Specialist Dutch
Position: Customer Care Specialist with Dutch
Location: Remote/work from home in Bosnia and Herzegovina
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner
- Provide an exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
REQUIREMENTS
- Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
- Residing in Bosnia and Herzegovina and being able to take on a job legally without the company's support
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)
OFFER
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
- Fully remote work in Bosnia and Herzegovina
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential