Inside Sales Specialist-Pap Re-Sply

Essential Duties and Responsibilities

• Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time.
• Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets.
• Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders.
• Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction.
• Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders.
• Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply.
• Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion.
• Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes.
• Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma required; Associate’s degree from an accredited college is preferred.
• Proficient computer skills and knowledge of Microsoft Office.
• One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry.

Preferred Knowledge, Skills and Abilities

• B2B or B2C sales experience is preferred
• Excellent verbal and written communication skills and customer service skills.
• Product knowledge of CPAP equipment and services.
• Self-motivated with a strong drive for sales results.
• Ability to work independently and collaboratively within a team.
• Strong analytical and problem-solving skills with attention to detail.
• Possesses mental alertness and ability to properly handle confidential information.
• Bilingual (English/Spanish) is a plus

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.