Account Manager
As an Account Manager at Ladle, you will own and grow long-term customer relationships post-sale, serving as a trusted advisor responsible for retention, expansion, and overall account health. This role blends relationship management with commercial ownership. You will drive product adoption, manage renewals, and identify expansion opportunities by aligning Ladle’s solutions to customers’ evolving business goals.
Description
Ladle is the flagship brand for solutions tailored to the diverse needs of the foodservice and retail industries. Ladle’s innovative ecosystem includes Storewise, MeazureUp, and ComplianceMate—each designed to help organizations streamline operations, enhance compliance, and drive profitability. Together, these solutions empower customers through data-driven insights, automation, and innovative technology.
With more than 18,000 locations across North America using its platforms, Ladle helps multi-location operators achieve operational excellence and scale with confidence.
Overview
As an Account Manager at Ladle, you will own and grow long-term customer relationships post-sale, serving as a trusted advisor responsible for retention, expansion, and overall account health.
This role blends relationship management with commercial ownership. You will drive product adoption, manage renewals, and identify expansion opportunities by aligning Ladle’s solutions to customers’ evolving business goals.
Key Responsibilities
- Serve as the primary post-sale point of contact, building trusted relationships and ensuring customers realize ongoing value from Ladle’s solutions.
- Develop a deep understanding of customer goals, operational challenges, and Ladle’s product offerings to deliver informed, consultative guidance.
- Own revenue retention and expansion within your book of business, including renewals and incremental ARR growth through value-based selling.
- Support product adoption through ongoing education, enablement, and best-practice guidance to drive consistent and successful usage.
- Proactively engage customers to assess product effectiveness, address concerns, and improve overall satisfaction.
- Monitor customer health metrics (engagement, retention, churn risk) and take action to improve outcomes.
- Identify and support expansion opportunities by aligning additional Ladle products or services to customers’ evolving needs.
- Partner closely with Sales, Customer Success, Product, and Support teams to ensure seamless handoffs and a cohesive customer journey.
Qualifications
- 2-3+ years of experience in Account Management, Customer Success, or a related role, preferably within SaaS or technology.
- Strong understanding of B2B customer lifecycle management and a consultative, relationship-first approach.
- Excellent communication and presentation skills, with the ability to engage a range of customer personas.
- Strong organizational and project management skills, with attention to detail and follow-through.
- Proficiency with CRM tools (e.g., Salesforce) and customer management systems.
- Self-motivated, goal-oriented, and collaborative team player.
- Demonstrated success in managing customer relationships that drive retention and incremental revenue.
- Experience supporting or selling technology solutions is a plus.
- Experience in the restaurant or foodservice industry is a plus.
- This role is remote; however, candidates located in or near the greater Nashville, TN area are preferred.
What We Offer
- Comprehensive Benefits: Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
- Flexible & Supportive Culture: Work in a collaborative environment that values balance and well-being with a remote-first culture.
- Generous PTO: Take the time you need with our open paid time off policy.
- Innovative Work: Be part of a team that leverages cutting-edge technology to make a real impact.
Ladle provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.