Customer Success Specialist
About the Role
The Customer Success Manager is responsible for managing projects after a deal is closed, ensuring smooth execution from initial quote through final delivery.
This role acts as the central point of coordination between Sales, Design, Engineering, and Operations, while also serving as the main point of contact for the customer. The objective is to ensure that projects move efficiently, timelines are met, and customer expectations are managed throughout the process.
You will be working on custom product orders (e.g., inflatables, molds, and other physical products), often with tight deadlines and evolving requirements. This role requires strong organization, attention to detail, and the ability to manage multiple projects in parallel in a fast-paced environment.
What You’ll Do
- Manage projects end-to-end after a deal is closed, ensuring smooth execution from quote to delivery
- Coordinate with Sales, Design, Engineering, and Operations to keep projects moving on time
- Generate or retrieve quotes and ensure alignment between customer requirements, design, and production
- Prioritize multiple projects based on urgency and business impact
- Track milestones and proactively identify risks, delays, or blockers
- Act as the main point of contact for customers post-sale
- Provide clear and timely updates on project status
- Manage expectations and handle inquiries or issues professionally
- Escalate complex situations internally to ensure resolution
- Maintain accurate project data in internal systems (CRM, trackers, etc.)
- Identify workflow inefficiencies and contribute to process improvements
What You’ll Bring
- Experience in Customer Success, Account Management, or a similar client-facing role
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Ability to operate effectively in fast-paced, high-volume environments
- High attention to detail, especially when handling quotes, specifications, and deliverables
- Strong written communication skills (this is a heavily email-based role)
- Experience working cross-functionally with multiple teams
- Familiarity with tools such as Google Workspace (Docs, Sheets) and project management platforms (Asana, Trello, Monday, etc.)
- Ability to learn internal systems quickly (quoting tools, CRMs, workflows)
Nice to have:
- Experience with physical products, manufacturing, or supply chain processes
- Familiarity with CRMs like HubSpot or Pipedrive
- Background in process improvement or workflow optimization
Why Join Us
- Work on custom, high-impact projects across a wide range of industries and clients
- Be part of a fast-paced environment where execution and ownership are key
- Collaborate closely with cross-functional teams across sales, design, and operations
- Fully remote role with global exposure
- Opportunity to build strong operational and project management skills
- Direct impact on customer experience and business outcomes