Capturis - Disconnects Invoice Specialist
When you join Capturis, you’re joining a team that’s been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation’s leading utility management provider, we’re backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust.
Location: Remote/Hybrid if located in Mandan, ND
Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST
Overview
The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers.
Responsibilities
As an Invoice specialist, you will:
- Phone Usage: Medium (about 40% of your day)
- Request payment extensions with providers
- Request expedited payments
- Ensure payments posted correctly
- Request missing invoices
- Work with providers for late fee removal
- Follow up on disconnect notices
Preferred Skills
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone and email etiquette.
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- High school diploma or equivalent