Customer Success Specialist

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Prior experience in health care is preferred. Prior support experience is preferred
• Experience with and knowledge of smartphones and computer technology.
• Computer skills necessary to function in web applications and support software.
• Excellent communication and customer service skills.

Essential Functions

• Responsible for responding to all customer requests via email or phone in a timely manner.
• Assist patients with clinical program enrollment and registration.
•  Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
•  Communicate with patients in a kind, patient, and empathetic manner.
•  Create and promote a positive patient experience.
•  Provide basic support to patients for smartphone application installation and activation.
•  Assist patients with basic troubleshooting.
• Escalate product issues to appropriate team members.
•  Fully investigates product issues to assist technical team in troubleshoot
•  Utilize proper software and tools to maintain records and access technical information
•  Accountable for all required record-keeping
•   Collect, analyze, and report on support metrics.  
• Participate in the creation and continuous improvement of documentation and processes    
•   Build relationships and foster teamwork with team members, leadership, and other departments.   
•  Maintain a HIPAA-compliant environment.
•    Perform additional duties as assigned.

 About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices

• #1 for Healthiest Healthcare Employers

• #3 for Best Healthcare Workplace Culture

• Winner in Best Places to Work