Team Lead, QA

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.

Your Role

• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services.
• Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices.
• Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins.
• Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features.
• Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios.
• Promote and expand test automation across UI, API, and system-level validation.
• Use data and metrics to assess product quality, identify risks, and support release readiness decisions.
• Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team.
• Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases.
• Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools.
• Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment.
• Advocate for quality as a shared responsibility across the organization, not just within QA.
• Conduct all business in accordance with Intradiem policies and procedures.
• Perform all other duties as assigned.

Your Background

• Bachelor’s degree in Computer Science, related field, or equivalent work experience.
• 3+ years of managing a QA team testing front-end, back-end, desktop applications.
• 5+ years of QA experience with a strong focus on test automation and quality engineering practices.
• Knowledgeable in modern SDLC methodologies with a focus on automation, continuous delivery, and emerging AI-assisted development practices.
• Experience leading teams across functional testing, performance testing, test automation, and quality workflows.
• Strong understanding of API testing (REST/SOAP), SQL queries, log analysis, and performance testing.
• Experience with QA and test automation tools, such as Qmetry, Jira, Confluence, JMeter, or similar.
• Experience with release processes in CI/CD environments.
• Excellent problem solving and analytical skills.
• Detail oriented with a strong ability to prioritize and deliver results.
• Must be able to adapt to changing requirements and priorities.
• Ability to work independently, self-motivated and a strong team player.
• Familiarity with AI-assisted development or testing tools is a plus.
• Experience working in highly automated, CI/CD-driven environments preferred.

Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.