Internal opportunity - Pathway Navigator - Notifications
Seeking expressions of interest to Ahpra employees for the following position:
Pathway Navigator
This is a full time, fixed term (up to 12 moths) opportunity that can be based in any Ahpra location.
About the Role
The Pathway Navigator is a frontline role within the Notifications Pathways Team, acting as the first point of contact for complex complaint management. The role focuses on guiding conversations, gathering and synthesising information, and supporting delegates to determine the most appropriate regulatory or external pathway for each matter. Through clear, empathetic engagement and strong knowledge of the health complaints landscape, the role helps ensure notifiers are supported and connected to the right place from the outset.
About you
You are an empathetic and confident communicator with experience supporting people from diverse backgrounds and life experiences, often in complex or emotionally charged situations. You bring exceptional active‑listening skills and are able to guide conversations, ask insightful questions, and gather and synthesise information with care and accuracy. You are a thoughtful, values‑driven problem‑solver who applies sound judgement to identify appropriate next steps, while maintaining a strong focus on wellbeing both for the people you support and for yourself, ensuring concerns are progressed through the right pathway in a respectful and sustainable way.
Employees who wish to submit an application need to respond to the following questions in two pages or less:
- Tell us about your motivation for applying and outline the specific skills, knowledge and experience you will bring that will enable you to perform the role effectively
- Provide an example of a time where you have successfully influenced a challenging relationship with a health complaints entity or other external referral partner.
- Provide an example of a time you were communicating with a vulnerable stakeholder in relation to a complex matter. How did you approach communication with the stakeholder that enabled you to both support the individual and share/obtain the information you required?
Role Description: Pathways Navigator - Notifications.pdf
To apply
- Click ‘Apply for this job’ to submit your application
- Please submit your application from an email address where you are prepared to receive all emails regarding the position
- Your application must include a resume and your response to the statements above
- Applications must be submitted by Wednesday 8 April 2026
- For further information or enquiries please connect with Emily Conway or Christian Side