Experienced Full Stack Customer Support Associate – Bilingual Ukrainian (arenaflex Starlink)
At arenaflex, we're revolutionizing the way people connect with the world. Our innovative satellite constellation, arenaflex Starlink, is set to deliver low-latency broadband internet worldwide, bridging the digital divide and empowering communities to thrive. As a key member of our arenaflex Starlink Customer Support team, you'll be the face of arenaflex to our customers, ensuring they have an exceptional overall experience. If you're a problem-solver with a passion for delivering top-notch support, we want to hear from you.
About arenaflex
arenaflex is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, arenaflex is actively developing the technologies to make this possible. With a strong focus on innovation and a commitment to making humanity a multi-planetary species, arenaflex is an exciting place to work for anyone who shares our vision.
Job Summary
As an Experienced Full Stack Customer Support Associate, you'll be responsible for providing exceptional support to our customers, resolving issues, and improving their overall experience. You'll work closely with internal teams to create and improve troubleshooting workflows, resolve root-cause issues, and develop internal knowledge base and help center collateral. If you're a skilled problem-solver with excellent communication and empathy skills, we want to hear from you.
Key Responsibilities
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
- Develop and implement effective support interventions to improve customer experience
Essential Qualifications
* High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluent in English and Ukrainian
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
Preferred Skills and Experience
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience working in a 24/7 environment
- Ability to work flexible hours, including weekends and holidays
Additional Requirements
* Must be available to work scheduled shifts, including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
- After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
* Pay range: $24.00/hour - $27.00/hour (dependent on experience and qualifications)
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation and 10 or more paid holidays per year
ITAR Requirements
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Apply now to join our arenaflex Starlink Customer Support team and be a part of something revolutionary. Apply for this job