Specialist, Care Coordination Operations
About Umpqua Health
At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.
SPECIALIST, CARE COORDINATION OPERATIONS
DEPARTMENT
Care Coordination
STATUS
- Full Time
- Exempt position
- Salary is dependent upon skills, experience, and education.
- Generous benefit packages including Vacation PTO, Sick Leave, Federal Holidays, and Birthday leave.
- Health, Vision, Dental Insurance
- 401k with a company match
- Vested for retirement immediately!
- Other company sponsored benefits
- Gym Membership Reimbursement through our Fitness Reimbursement Program
- tuition reimbursement, and more.
- Act as the SME for Population Health tool, CIE, and other departmental tools, providing training and troubleshooting for staff.
- Ensure accurate data entry, reporting, and system optimization to support care management workflows.
- Collaborate with IT and vendor partners to resolve system issues and implement enhancements.
- Assist the Director in updating and maintaining SOPs and P&Ps for care coordination processes.
- Support compliance initiatives by ensuring documentation and workflows meet regulatory and organizational standards.
- Monitor adherence to established protocols and recommend improvements for efficiency and quality.
- Maintain accurate and complete documentation for departmental deliverables.
- Coordinate schedules, meetings, and reporting for care coordination leadership.
- Prepare presentations and reports for leadership and cross-functional teams.
- Perform initial task reviews and triage cases based on established criteria.
- Assist with referrals to specialty programs and community resources.
- Utilize healthcare information systems to track member progress and program performance.
- Conduct audits and generate reports to ensure data integrity and compliance.
- Working with a variety of personalities, maintaining a consistent and fair communication style.
- Satisfying the needs of a fast-paced and challenging company.
- Education: Associate degree required; Bachelor’s degree in Healthcare Administration or related field preferred.
- Minimum 2–4 years in healthcare, care coordination, or administrative support roles.
- Experience with healthcare information systems and workflow optimization strongly preferred.
- Familiarity with care coordination processes, managed care principles, and regulatory requirements.
- Proficiency in healthcare systems such as case management platforms.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Advanced proficiency in Microsoft Office Suite and data reporting tools.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Ability to train and support staff on system functionality and best practices.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to sit for extended periods and use computer systems for documentation and communication.
- Frequent phone communication and virtual meetings.
- Home Office Setup: Must have a designated workspace that supports ergonomic standards (desk, chair with lumbar support, monitor at eye level).
- Noise Level: Moderate, typically from phone calls or virtual meetings.
- Technology Requirements: Reliable internet connection, computer, headset, and other necessary peripherals.
- Ergonomic Considerations: Proper posture, adjustable seating, and monitor placement to prevent musculoskeletal strain. Employers often provide guidelines or stipends for ergonomic equipment
- Environmental Factors: Adequate lighting and ventilation; avoidance of prolonged work in non-ergonomic spaces (e.g., couches or beds).
- Work Hours: Regular, predictable attendance in the Pacific time zone.