Experienced Customer Service/Dispatcher – Home Services Industry
Are you a customer service professional looking for a career that offers growth opportunities, a supportive team environment, and a chance to make a real impact? Do you enjoy helping people, solving problems, and providing exceptional service? If so, arenaflex is the perfect place for you to join our team as a Customer Service/Dispatcher!
About arenaflex
arenaflex is a leading provider of home services, dedicated to delivering exceptional customer experiences and providing top-notch solutions for our clients. We're a dynamic and growing company that values our employees' skills, dedication, and passion for delivering outstanding service. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives.
Why Join arenaflex?
* Competitive Pay + Bonus Opportunities (for booked appointments & sales)
- Career Growth & Advancement (we promote from within!)
- Team-Oriented Culture (supportive, positive, and rewarding)
- Company Gatherings & Recognition Programs (we celebrate wins!)
Job Summary
As a Customer Service/Dispatcher at arenaflex, you'll be the first point of contact for our customers, answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish. You'll be responsible for managing inbound calls and messages, coordinating dispatching, ensuring top-notch customer experience, maintaining accurate records, and encouraging customer reviews.
Key Responsibilities:
* Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
- Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
- Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
- Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
- Encourage customer reviews – Follow up after completed jobs to build our reputation.
What We're Looking For:
* Customer-First Mindset – You love helping people and solving problems.
- Strong Communication Skills – You're clear, professional, and friendly over the phone and in writing.
- Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
- Organizational Skills – You can juggle multiple tasks without missing a beat.
- Tech-Savviness – Experience with CRM systems (like ServiceTitan) and social media marketing is a plus!
- Industry Experience – Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.
Minimum Requirements:
* High school diploma or equivalent
- 1-2 years of experience in customer service, dispatching, or client support
- Ability to handle customer concerns with professionalism and positivity
What We Offer:
* Competitive salary and bonus opportunities
- Career growth and advancement opportunities
- A supportive and positive team environment
- Company gatherings and recognition programs
- Opportunities for professional development and training
How to Apply:
If you're ready to join a dynamic and growing company that values your skills and dedication, apply today! We can't wait to hear from you and learn more about your qualifications and experience.
Apply Now:
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