Experienced Full Stack Customer Service Representative – Insurance Industry
Join arenaflex, a global leader in the customer experience (CX) industry, in Texas, where every interaction is an opportunity to make a difference!
About arenaflex
arenaflex is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe. We're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Customer Service Representative at arenaflex, you'll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career. As a remote Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service to clients, resolving issues, and answering questions in a professional and courteous manner.
Why You Should Join Us
* Competitive Compensation: Enjoy a competitive hourly rate of $15-$19, depending on your experience and qualifications.
- Flexible Remote Work: Work from the comfort of your own home, with weekend shifts as needed.
- Comprehensive Benefits: Enjoy comprehensive benefits, including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
What We're Looking For
* Must reside in Texas: We're looking for candidates who are currently residing in Texas and are able to work remotely.
- Must be at least 18 years old: You must be at least 18 years old to apply for this position.
- High school diploma or GED equivalent required: A high school diploma or GED equivalent is required for this position.
- Preferred 6 months to 1 year of relevant work experience: While not required, we prefer candidates with 6 months to 1 year of relevant work experience.
- Must have open availability during operating hours: You must be available to work during our operating hours, which may include weekends.
- Professional customer service aptitude is essential: Strong customer service skills are essential for success in this role.
Key Skills
* Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information.
- Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by arenaflex, which includes coverage of the exam fee.
Home Setup Requirements
* Provided Equipment: arenaflex will ship necessary equipment, including a headset after you pass your state exam.
- Internet Requirements: A hardwired high-speed internet connection is required.
- Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. You cannot be a primary care provider during hours of operation.
- Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter.
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