Key Account Manager

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose

Build long term relationships with Key accounts that increase profitability of the Contract Operations group, leveraging our technology and knowhow, DBO-O project delivery, program management and service efficiency. Identify key accounts, develop key account strategies, manage customer relationships and execute strategy working with business development, operations and technical division of the Contract Operations group. Develop new pricing and service strategies.

Primary Duties/Responsibilities

• Provide sales and account management for key accounts to meet profit and revenue targets set by the Group leader.
• Develop a detailed understanding of market, competition, and industry trends, core processes and challenges.
• Manage national programs and sourcing initiatives and direct renewals of key accounts.
• Identify strengths and weaknesses in services, and support business development, operations and technical teams with Contract Operations to address gaps in performance.
• Interface with I&M on global account activities and strategies. Provide regional account management support as assigned.
• Build customer relationships at the corporate and site management level. Improve access to branches and regions for key accounts. Tailor support network to the needs of our customers. Foster and coordinate current relationships held throughout Contract Operations working with operations and technical groups, branch sales managers, sales representatives (or “account managers”), and project developers.
• Develop and support key account business plans, goals and objectives with operations, branch sales managers, sales representatives, and project developers.
• Coordinate negotiation of master service agreements and separate contracts, interface with legal and operations teams.
• Oversee reporting of key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis.
• Formally and routinely communicate all necessary information on respective key accounts to operations and technical groups of Contract Operations branch sales managers, sales representatives, and project developers.
• Resolve customer issues that are elevated from operations, branch sales managers, and sales representatives. Provide timely, accurate, and professional resolution of such matters.
• Develop new pricing and service strategies that leverage the competitive alternative and increase profitability. Identify new service projects and support the sale of project working with project developers within business development.
• Other duties as assigned.

Education/Experience/Background

• Undergraduate degree.
• Advanced degree is a plus.
• Continuing education in relevant topics is a plus.
• Eight or more years of progressive Account Management/Sales experience.

Knowledge/Skills/Abilities

• Computer proficient.
• Strong team player.
• Excellent interpersonal and communication skills.
• Time management: the ability to organize and manage multiple deadlines.
• Strong customer service orientation.
• Ability to effectively present information.
• Ability to negotiate effectively.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.