Member Experience Coordinator

Job Description:

 The Program Marketing Manager is responsible for managing and growing client and stakeholder relationships while ensuring successful delivery of program and marketing initiatives. This role serves as the primary liaison between clients, marketing teams, program teams, and internal stakeholders, aligning strategic objectives with execution to drive engagement, satisfaction, and measurable outcomes.

Essential Duties and Responsibilities

• Serve as the primary marketing point of contact for assigned accounts, building and maintaining strong relationships with clients, partners, and stakeholders
• Collaborate with internal teams and external stakeholders to develop and execute strategies that align with program goals and ensure successful project delivery
• Oversee program marketing initiatives end-to-end, providing leadership and ensuring alignment with organizational strategy, timelines, deliverables, and cross-functional coordination
• Organize and lead regular meetings to review program progress, set agendas, assign action items, and ensure timely follow-up
• Prepare reports, dashboards, and summaries that provide insights into program performance, engagement, and outcomes
• Proactively identify risks, opportunities, and areas for improvement, ensuring continuous optimization of account performance
• Oversee the creation and dissemination of program communications, including digital content, campaigns, events, and outreach initiatives
• Support the planning and execution of program-related events to enhance engagement, visibility, and member experience
• Represent the organization at conferences and industry events to promote programs and strengthen relationships
• Guide team members in research and outreach efforts to identify and engage new opportunities, partners, and stakeholders
• Develop and implement tools, templates, and strategies to facilitate collaboration and networking among members and partners
• Engage directly with community members to foster interaction, deliver value, and strengthen program participation
• Respond to inquiries from members and prospective members, providing clear and timely information about program opportunities
• Build and maintain strong relationships with government and industry leaders to support program growth and strategic objectives
• Maintain accurate documentation and tracking of account activities, communications, and performance metrics
• Perform other related duties as assigned

Qualifications Expected for Position

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 3–7 years of experience in account management, program management, marketing, or client success
• Strong project management and organizational skills with the ability to manage multiple priorities
• Excellent communication, presentation, and stakeholder management abilities
• Experience working cross-functionally in a fast-paced environment
• Familiarity with CRM systems and marketing tools (e.g., Salesforce, HubSpot, marketing automation platforms)
• Experience supporting events, outreach initiatives, or community engagement preferred
• Basic graphic design or content creation experience is a plus

 Preferred Skills/Experience

• Experience with marketing automation software, such as Salesforce, WordPress, Zoom/ZoomGov, and HubSpot
• Understanding of social media platforms, from a creative and operational perspective
• Prior experience working with the Department of War (DoW)

Required license or credential needed to perform job: Ability to receive security clearance

Travel:

• Travel for this position is estimated up to ≤15%

Equal Opportunity Employer:

NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.

What We Offer:

We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include:

• Health Insurance: Medical and dental – company pays 92% of premiums for individual coverage and for family coverage
• Vision Insurance: Fully covered
• Retirement Plans: 401(k) with employer match up to 4%
• Paid Time Off: Paid sick and safe leave, paid floating holidays, and generous vacation
• Other:
• • Basic Life & AD&D policy company paid
  • Voluntary Life
  • Flexible & remote work structure
  • Wellness reimbursement plan & mental health support
  • Community sponsorships
  • Donation matching
  • Professional development allowance

If you need any accommodation for the interview process, please let us know when we contact you.

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, CA, CO, DC, FL, IN, MO, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, VA, WA, WY