Implementation Coordinator

Description

Title: Implementation Coordinator

Employment Type: Full-Time Remote

Eligible States (residency required): Arizona, Florida, Georgia, Kansas, Michigan, North Carolina, Texas, or Utah

Benefits: Medical, Dental, Vision, Life, LTD/STD, Paid Time Off, 401K

About us

MyCarrier provides SaaS (software as a service) products tailored to meet the needs of the Less Than Truckload (LTL) and Full Truckload (FTL) industry. Our mission has been to deliver never-before-offered technology that streamlines both the carrier and shipper experience to create exceptional business outcomes. Our difference is in our people. We believe that our team members are the greatest assets to our mission. We are driven to support our employees with all the tools and resources needed to support their individual talents.

General Job Description

The Implementation Coordinator is responsible for the implementation of software solutions for clients, ensuring that the process is seamless, and that the solution is aligned with the customer’s business needs. This role focuses on the technical aspects of implementation by assisting customers with their system configurations and troubleshooting issues. The Implementation Coordinator works closely with customers, internal technical teams, and customer support to ensure that all customer integrations are functional.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configure software solutions and integrate them with the customers’ systems based on stated requirements.
• Lead the planning and execution of implementation projects assigned, ensuring all tasks are completed on schedule and in alignment with project goals.
• Serve as a key point of contact between internal teams, external vendors, and clients. Ensure clear and timely communication regarding project status, updates, and potential issues.
• Maintain detailed project documentation, including project plans, timelines, and progress reports. Ensure all documentation is up-to-date and easily accessible.
• Monitor the progress of implementation projects, tracking milestones and deadlines. Provide regular status updates to project stakeholders and escalate issues as needed.
• Coordinate resources and ensure the availability of necessary materials or personnel for project execution. Ensure that the team is equipped to handle any roadblocks that may arise.
• Identify potential risks or delays in the implementation process and develop strategies to mitigate these issues.
• Assist with the preparation and delivery of training materials for clients or internal teams involved in the implementation.
• Test integrated solutions to ensure data is being transferred and processed correctly.
• Provide support after the implementation phase, assisting with troubleshooting, follow-up, and ensuring the smooth transition of services or systems.
• Other duties as assigned.

Requirements

Education and Experience

• Highschool Diploma or Equivalent.
• 2+ years of experience in project coordination, implementation, or a related customer-facing field, preferably in a technical or service-oriented environment.

Knowledge, Skills, and Abilities

• Strong understanding of project management principles and methodologies.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work with internal and external teams.
• Strong organizational, time management, and multitasking skills.
• Ability to manage timelines, resources, and communication between stakeholders.
• Proficient with computers and the Microsoft Suite of Products.
• Proficient with project management software.