Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our company is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team. As a key member of our team, you'll be responsible for connecting with individuals who have expressed interest in potentially qualifying for compensation, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs).
About arenaflex
arenaflex is a leading provider of innovative solutions for individuals who have been affected by negligence. Our mission is to empower people to take control of their lives and seek the compensation they deserve. With a strong focus on customer service and a commitment to excellence, we're dedicated to making a positive impact on our clients' lives.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with individuals who have expressed interest in potentially qualifying for compensation through an automated dialer
- Handling a high volume of connections, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Troubleshooting and problem-solving basic IT problems
This is for you if…
* You have excellent verbal and written communication skills
- You have excellent interpersonal and customer service skills
- You have strong problem-solving and conflict resolution skills
- You are competitive and motivated by performance-based pay
- You are willing to work 40+ hours a week
Requirements
* Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free space to work
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- A reliable noise-cancellation headset that is wired via USB (average price is $20-$30)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
This is not for you if…
* You cannot troubleshoot basic technical issues
- You are unable to work 40+ hours per week, each week
- You cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
- You are unable to use problem-solving skills
- You are unable to work the full training period (90 days)
- You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
Benefits
* Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Why join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. As a Full Stack Customer Service Representative, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about making a difference
- Develop your skills and knowledge through ongoing training and development opportunities
- Earn competitive pay and benefits, including performance-based pay and overtime opportunities
- Make a positive impact on the lives of our clients and their families
How to apply
If you're a motivated and results-driven individual who is passionate about customer service and making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job