Experienced Customer Service Benefit Advocate Night Shift – National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! arenaflex is a leader in the healthcare industry, and we're looking for talented individuals to join our team as Customer Service Benefit Advocates. This role is perfect for those who are passionate about helping others and want to make a real difference in people's lives. Turn on the news on any night of the week, and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like arenaflex. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As they advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

About the Role

This position is a full-time remote overnight role (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule between the hours of 8:00 pm - 8:00 am EST. This role also requires weekends and a few holidays. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Training and Development

We offer 18 weeks of training. The hours of training will be 8:00 am - 4:30 pm CST from Monday - Friday. Training will be conducted virtually from your home. 100% attendance is required during training. Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll learn about our products and services, as well as the skills you need to effectively communicate with customers.

Primary Responsibilities

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myarenaflex.com and other arenaflex websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Required Qualifications

• High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• Minimum of 6 months of customer service experience
• Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• This position is full-time remote overnight position (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule between the hours of 8:00 pm - 8:00 am EST. This role also requires weekends and a few holidays

Preferred Qualifications

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About arenaflex

arenaflex is a leader in the healthcare industry, and we're committed to helping people live healthier lives and making the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. If you're passionate about making a difference in people's lives and want to be part of a dynamic team, apply today to become a Customer Service Benefit Advocate at arenaflex. Apply for this job