Subject Matter Expert

Job Description

The Role:

Chegg is currently hiring for Thinkful - one of its Online Learning Service.

At Thinkful, we believe that if schools put in even half the amount of effort that students do the

outcomes would be better for everyone. People would have a path to a fulfilling future, instead of

being buried under debt. Employers would benefit from a workforce trained for today. And education

could finally offer students a return on their investment of both money and time.  Chegg India is a fully

owned subsidiary of Chegg Inc. and has its offices in New Delhi and Visakhapatnam in India.

We put in outlandish amounts of effort to create an education that offers our students a guaranteed

return on their investment. We partner with employers to create a world-class curriculum built for

today. We go to the ends of the earth to find mentors who are the best of the best. We invest more in

career services than any of our peers. We work hard to be on the ground in the cities our students

are. Simply put, no other school works as hard for its students as we do. Students enroll

in Thinkful courses to gain the valuable technical and professional skills needed to allow them to enter

a new meaningful high growth career.

As a Subject Matter Expert, you’ll provide curriculum support to students through a variety of

delivery formats, including but not limited to asynchronous grading feedback on student submissions

and chat-based live technical tutoring. You might be helping them through a bug, explaining new

concepts or reinforcing the fundamentals, or helping students problem-solve an assignment they are

stuck on.

Responsibilities:

• Support adult learners through a variety of delivery formats on a shift-based schedule

➢ Grading: Reviewing student checkpoints submissions and delivering written feedback,

including analysis of projects and portfolios.

➢ Technical Coaching: Provide in-demand support to technical questions and guidance

requests that come to the Technical Coaching team through text and video in a timely

manner. This team also provides the Teaching Assistant support for immersive programs.

• Hit key performance metrics in order to meet customer SLAs

• Maintain understanding of discipline industry best practices as well as internal curriculum and

assignments

• Respond to student inquiries in a timely fashion with empathy for the learner

• Additional tasks as assigned by manager; may include curriculum maintenance or quality

assurance tasks

• Share feedback and report any platform or curriculum issues to lead/manager

Requirements :

• Subject expertise in one or more of Thinkful’s discipline offerings (discipline specific

proficiencies and relative year’s experience listed below)

• Strong organizational and time-management skills

• Ability to explain complicated topics clearly and without jargon

• Strong verbal and written communication skills

• Strong English proficiency, both written and verbal

• Empathy for new learners, a desire to constantly learn and a passion for education

• Highly coachable, display genuine student advocacy, and are comfortable working in a

complex,rapidly changing environment

• Willingness to work in rotational shifts and week-offs as per business requirement Technical Skillsets Required :

• 2+ years relevant professional work experience

• Proficiency in SQL, Advanced Excel, Tableau, Python, Postgres, Strong Statistical

Background, Experimental Design, A/B Testing at an industry level

• Data retrieving, cleaning and handling.

• Communicating business results and data visualization.

What is Chegg?

An ‘always on’ digital learning platform.

Chegg puts students first…Everything we build in this company is student-focused, making us the

leading student-first connected learning platform. Chegg strives to improve the overall return on

investment in education by helping students learn more in less time and at a lower cost. This is

achieved by providing students a multitude of educational tools from affordable textbook rentals to

Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with

questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades

on the NYSE under the symbol CHGG.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study

called State of the Studentshows that nearly 3 out of 4 students are working to support themselves

through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our

business on provided affordable textbook rental options to address these issues. Since then, we’ve

expanded our offerings to supplement many facets of higher educational learning through Chegg

Study, Chegg Math, and Chegg Internships and more to support students beyond their college

experience. These offerings lower financial concerns for students by modernizing their learning

experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts - Life at Chegg: https://jobs.chegg.com/Video-Shorts-Chegg-Services

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://insider.geektime.co.il/organizations/chegg

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Chegg Skills:  https://www.chegg.com/skills

  Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

Chegg is an equal opportunity employer