Health Home Care Coordinator Supervisor - Hospital Follow-Up Team
Step Into Leadership and Strengthen the Future of Care Coordination
The Health Home Care Coordinator Supervisor - Hospital Follow-Up Team is an internal leadership opportunity for team members ready to expand their impact across Health Home services. This role provides strategic oversight, operational guidance, and day-to-day support to Care Coordination teams, ensuring high-quality service delivery, strong data integrity, and alignment with program goals. As both a leader and subject matter expert, this position plays a key role in advancing workflows, supporting staff development, and driving continuous quality improvement.
The Hospital Follow-Up Team provides reporting to Health Home NCMs and Compass teams to support timely post-hospitalization follow-up. The team helps ensure appropriate transitions of care and adherence to follow-up requirements after inpatient stays.
This is a great opportunity for someone who is ready to grow into a leadership role, enjoys mentoring others, and is passionate about improving care coordination through data-informed decision-making and strong team support.
Key Responsibilities
Key Responsibilities- Provide leadership, guidance, and support to Care Coordinators to ensure consistent, high-quality service delivery
- Support the design, implementation, and improvement of data collection processes, reporting systems, and workflows
- Review and verify client data to ensure compliance with Health Home requirements and regulatory standards
- Analyze reports and outcomes data to identify trends, gaps, and opportunities for improvement
- Assist with onboarding, training, and ongoing development of Care Coordination staff
- Provide coverage support as needed to ensure continuity of services and timely completion of tasks
- Collaborate with leadership and cross-functional teams to enhance processes and program effectiveness
- Streamline reporting tools and support clear, actionable insights for leadership decision-making
- Promote a culture of quality improvement, staff engagement, and accountability
- Participate in special projects, process reviews, and organizational initiatives
Requirements, Skills, Knowledge and Expertise
QUALIFICATION(S): EDUCATION- High School/GED required
- Bachelor’s degree in healthcare management, human services, or related field preferred
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least two years’ experience in health home or data reporting
- Proficient knowledge of all Microsoft Office suite applications preferred
- Significant experience in care coordination or related healthcare roles
- Leadership, mentoring, or supervisory experience preferred
- Project management skills or formal project management training
- Strong analytical, communication, and decision-making skills
- Ability to collaborate across departments and drive operational efficiency
- Are a current team member ready to take the next step into leadership
- Enjoy supporting and mentoring others while improving team performance
- Are comfortable working with data, reports, and process improvement initiatives
- Thrive in collaborative environments that require strong communication and problem-solving
- Are motivated to strengthen care coordination services and improve outcomes for the individuals we serve