Contract Payer Project Manager
Location: Remote
Supervisory Role: No
FLSA Status: Temporary W2 Contingent Work / Contractor
Length: 12 months / 40 hrs. week
Start Date: April 2026
Our Client is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded by professionals with deep experience in software development and healthcare, our platforms are tailored for post-acute payers and providers seeking innovative, yet cost effective ways to provide better service to patients and to maintain a high level of compliance in response to rapidly changing market regulations.
The Payer Project Manager is responsible for leading and executing on product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor and senior resource throughout their implementation process.
Essential Job Duties
- Lead implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success
- Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project
- Coordinate product training and configuration sessions for customers
- Coordinate remote and on-site "go-live" support during projects as required
- Ascertain customer business and system needs in order to make tactical planning Recommendations
- Establish internal project teams across multiple departments in order to develop and execute on project plans and ensure maximum customer success
- Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with supervisor and customer representative
- Create and deliver customer-facing reports (weekly status reports), presentations and documentation
- Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule
- Ensure that implementations are kept on schedule and communicate any concerns to supervisor and/or customer representative in a timely and effective manner
- Continually look at ways to improve the implementation methodology in order to enhance customer experience
- Coordinate and host regular customer conference calls for governance or trouble shooting
- Help smooth friction points throughout the project with customer and project team
- Garner greater understanding of company’s software applications and business solutions
- Maintains positive relations with all customers, always projecting a positive image of the company
- Ensure individual, departmental and organizational key performance indicators ar continually in focus and individual contributions are driving these to success
- Encourage and promote a collaborative environment
- Bachelor’s degree
- 5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
- PMP certification required
- Strong knowledge of the healthcare industry
- Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
- Working experience with MS Project or similar project management tool
- Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
- Excellent team leadership skills and the ability to prioritize/self-direct as needed
- Demonstrates excellent communication, listening, and decision-making skills
- Proven track record of delivering projects on time and within agreed-upon scope
- Excellent verbal, written and interpersonal communication skills
- Ability to build strong relationships with customers and internal team members
- Highly engaging and collaborative style in working cross-functionally
- Strong understanding of customer and market dynamics and requirements
- Ability to travel to customer sites to deliver on-site services if required
- Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)