Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

The Cigna Group is seeking a Customer Support Specialist for their Pharmacy Team at Verity Solutions, where you will support pharmacy partners and account managers through responsive service and operational excellence. The role involves managing customer inquiries, ensuring data accuracy, and maintaining smooth program operations.

Responsibilities

• Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service
• Coordinate and document system access requests, collaborating with Legal and internal teams as needed
• Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets
• Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans
• Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects
• Prepare and deliver ad hoc reports to support customer meetings and presentations
• Maintain and update internal documentation and wiki pages to reflect current processes and best practices
• Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate
• Adapt support approaches to meet the unique needs of different account management groups
• Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently
• Leverage training resources to continuously build platform knowledge and identify development opportunities
• Capture customer feedback to surface actionable insights that support product and service improvements
• Model Verity Solutions’ values through positive, professional interactions with internal and external partners

Skills

• Minimum 1 year of experience in customer support, technical support, or SaaS account support roles
• Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution
• Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations
• Demonstrated ability to analyze data issues and troubleshoot software‑related problems
• Proficiency with Microsoft Office tools, especially Excel
• Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment
• Strong organizational skills and sound judgment when escalating issues
• Bachelor's degree in Business or a related field (preferred, not required)
• Experience using CRM tools such as Salesforce
• Familiarity with Jira, Confluence, Asana, or similar project management platforms
• Experience working in a hospital, pharmacy, or healthcare environment
• Demonstrated passion for customer service and proactive problem‑solving

Benefits

• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview