Sales Engineer
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. The Sales Engineer for Customer Value & Expansion will act as a technical specialist to enhance customer renewals and manage expansion projects, focusing on proving ROI through advanced technical storytelling.
Responsibilities
- Partner with AEs & CSMs to diagnose account configuration and health
- Identify opportunities to grow account usage of new Fullstory features
- Complete technical RFP and InfoSec questionnaires to facilitate smooth customer renewals
- Conduct technical enablement sessions to up-level the CSM team
Skills
- 1–3 years of experience in Customer Success, Sales Engineering, or Technical Account Management
- A baseline understanding of web and mobile technologies (HTML, CSS, JS, or APIs)
- A proven ability to manage projects that involve multiple stakeholders
- Thrives on the challenge of turning a 'No' into a 'Yes.'
- Comfortable commanding a room and navigating demos toward executive value-drivers
- Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
Benefits
- Flexibility and Connection.
- Benefits.
- Learning opportunities.
- Productivity support.
- Team Collaboration.
- Paid parental leave.
- Bereavement leave, including miscarriage/pregnancy loss.
Company Overview
Company H1B Sponsorship