Sales Support Specialist
Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. As a Sales Support Specialist, you will support the pre-sales process and drive key Sales & Distribution priorities forward by providing product information, case design support, and collaborating with team members to ensure a smooth workflow.
Responsibilities
- Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation
- Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner
- Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities
- Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team
- Maintain a strong understanding of products, processes, and tools to effectively support sales activity
- Follow established best practices and contribute ideas to refine processes and enhance team effectiveness
- Support the development of materials and messaging used in sales initiatives
Skills
- Demonstrated drive to positively impact the sales process and support business goals
- Strong team orientation with a collaborative approach to problem‑solving
- Willingness to learn and successfully complete required licensing within established timelines
- Enthusiasm for developing industry knowledge and expanding technical skill sets
- Customer‑centric mindset with a professional and engaging phone presence
- Strong sales acumen and customer service capabilities
- Ability to adapt in a fast‑paced environment and navigate changing priorities
- Knowledge of financial services is an asset
- Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows
- Life and Annuities experience preferred
- Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams
- Ability to interpret product information and communicate concepts clearly
- Experience working in a service‑oriented, high‑volume environment
- Interest in growing into sales, distribution, or technical roles over time
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time (or more where required by law) each year
- Full range of statutory leaves of absence
Company Overview