Customer Service Representative
Veritiv is a leading full-service provider of packaging solutions, serving a wide range of industries. The Customer Service Representative will provide high-touch service to customers, ensuring timely communication and resolution of inquiries, orders, and complaints.
Responsibilities
- Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives
- Support inventory control by reviewing historical data and assisting in managing stock levels during order processing
- Provide internal support to Outside Sales Representatives and assist with sales initiatives
- Collaborate with internal departments and other divisions to resolve customer issues efficiently
- Review customer purchase orders and contracts to ensure accuracy and compliance
- Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts
- Manage customer complaints related to product use, including coordinating returns and replacements of defective parts
- Process order modifications and communicate changes to ensure customer satisfaction
Skills
- Proven experience handling complex orders under tight deadlines
- SAP Experience
- 1-3 years of related job experience
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Proficient with Microsoft Office Suite
- High School Diploma/GED
Benefits
- Healthcare benefits
- 401k
- Paid time off
- Tuition reimbursement
Company Overview