Experienced Part-Time Customer Escalations Phone Agent - Remote Opportunity with arenaflex

Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you! arenaflex is seeking talented team members to join our dynamic Customer Escalations department. As a Part-Time Customer Escalations Phone Agent, you will play a vital role in assisting customers who have received notification pertaining to a past rental or previous transaction. Using customer-provided information, you will assist the customer with taking a payment for a prior rental or resolving an outdated alert. Your goal will be to craft acceptable solutions to address our customer's needs and get them back on the road.

About arenaflex

arenaflex is a leading provider of innovative solutions for the moving and storage industry. With a rich history dating back to 1945, we have been serving do-it-yourself movers and their households for over 75 years. Our commitment to customer satisfaction and excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and growing organization that values innovation, teamwork, and customer-centricity.

Key Responsibilities

* Assist customers who have received notification pertaining to a past rental or previous transaction

• Use customer-provided information to assist with taking a payment for a prior rental or resolving an outdated alert
• Craft acceptable solutions to address customer needs and get them back on the road
• Work in a fast-paced environment with a focus on quality and attention to detail
• Communicate efficiently through an instant messaging program
• Work independently delivering practical solutions and thrive in a collaborative team environment

Essential Qualifications

* Minimum 6+ months customer service experience

• Dual monitors are required
• Hard-wired to internet
• Friendly and caring tone
• Engage with customers in a friendly, approachable manner
• Support a positive environment for customer interactions
• Knowledgeable about various customer needs
• Maintain a deep understanding of our products and services to offer tailored solutions
• Anticipate customer needs and offer proactive service
• Ability to display empathy in adverse environments
• Show empathy and understanding when assisting with customer concerns
• Maintain composure in challenging situations, providing thoughtful and helpful solutions

Preferred Qualifications

* Experience working in a call center or customer service environment

• Knowledge of customer service software and systems
• Strong problem-solving skills and ability to think critically
• Excellent communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Experience working with diverse customer populations and providing culturally sensitive service

Skills and Competencies

* Strong active listening and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with a focus on quality and attention to detail
• Strong typing and language skills
• Ability to navigate multiple software applications and systems with speed and accuracy
• Employ quick problem-solving skills to provide efficient solutions
• Possess a normal typing speed, ensuring accurate data entry
• Strong spelling and grammar skills for professional written communication

Training and Education

* This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.

• 2 weeks - Monday-Friday AM Class: 8am-2pm OR PM Class: 2pm-8pm Includes instructor-led concept courses along with self-lead courses to be completed.
• Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary.

Work Environment and Company Culture

* Work from home in a quiet, private work area

• Dependent and child-care arrangements must be made as if you were working at a arenaflex site
• All work duties including education must be performed at your home address
• arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace
• We offer a collaborative and dynamic work environment that encourages teamwork, innovation, and customer-centricity

Compensation and Benefits

* Competitive hourly rate of $16/hour (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

• Part-Time Benefits include:

+ Medical Reimbursement Indemnity Plan + Rx Savings Plus Discount Plan + Dental Plan + Vision Plan + Retirement Savings 401(k) Plan

Technical Requirements

* Computer requirements and internet speed will be verified, if interviewed

• Additional requirements may apply
• Computer Specifications:

+ Windows 11 or MacOS 13 Ventura or newer + 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB) + Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000) + Mac processor must be Intel Core i5 or higher, M chips acceptable + SSD internal storage with 5GB (Minimum) free space

• Additional Hardware:

+ Webcam (external or built in) + USB headset (wired) + Dual monitors

• Internet speeds:

+ Ping under 100 + 50MB (Minimum) download speed (Recommended: 100MB) + 5MB (Minimum) upload speed (Recommended: 10MB)

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply To This Job Apply for this job