Experienced Live Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way people interact with our clients' websites. As a Live Chat Specialist, you'll be at the forefront of this mission, providing exceptional customer support and building meaningful relationships with our clients' visitors. If you're a motivated and enthusiastic individual with a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a dynamic and growing company that's passionate about delivering innovative solutions to our clients. Our team is dedicated to providing top-notch customer support, and we're looking for like-minded individuals to join our ranks. As a Live Chat Specialist, you'll be working from the comfort of your own home, interacting with visitors on our clients' websites via our cutting-edge online chat software.
Responsibilities
As a Live Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To succeed in this role, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
Additional Information
As a valued member of our team, you'll enjoy:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Available Shifts and Compensation
Available shifts all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our team is passionate about delivering exceptional customer support, and we're looking for like-minded individuals to join our ranks.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job
We Want to Hear From You!
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We're committed to diversity, equity, and inclusion, and we welcome applications from individuals from all backgrounds. If you're a motivated and enthusiastic individual with a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a dynamic and growing company that's passionate about delivering innovative solutions to our clients. Our team is dedicated to providing top-notch customer support, and we're looking for like-minded individuals to join our ranks. As a Live Chat Specialist, you'll be working from the comfort of your own home, interacting with visitors on our clients' websites via our cutting-edge online chat software.
Our Culture
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our team is passionate about delivering exceptional customer support, and we're looking for like-minded individuals to join our ranks.
Our Benefits
As a valued member of our team, you'll enjoy:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Our Team
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We're committed to diversity, equity, and inclusion, and we welcome applications from individuals from all backgrounds. Our team is dedicated to providing top-notch customer support, and we're looking for like-minded individuals to join our ranks.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job