Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge organization that's pushing the boundaries of what's possible in the world of technology. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, supportive, and empowering. With a strong focus on innovation, collaboration, and continuous learning, we're the perfect place for talented individuals who are eager to grow and make a meaningful impact.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. You'll provide top-notch support to our customers, troubleshoot issues, and work closely with our team to resolve problems efficiently. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, ensuring that customers receive timely and effective solutions to their issues.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration.
• Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved in a timely manner.
• Collaborate with our team to resolve complex issues, share knowledge, and improve our processes and procedures.
• Stay up-to-date with the latest technology trends, industry developments, and arenaflex's products and services to provide informed and effective support.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge organization that's pushing the boundaries of what's possible in the world of technology
• Collaborative and supportive work environment that encourages growth and development
• Comprehensive training program to ensure your success in the role
• Flexible work arrangements, including remote work options
• Access to the latest technology and tools to help you stay ahead of the curve
• Opportunities for career growth and advancement within arenaflex

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture that encourages collaboration, innovation, and continuous learning. We believe in the importance of work-life balance, and we offer flexible work arrangements to ensure that our employees can thrive both in and out of the office.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience, skills, and qualifications. We can't wait to hear from you! Apply To This Job Apply for this job