[Remote] EOI Liaison (PLADS)
Note: The job is a remote job and is open to candidates in USA. Aflac is a Fortune 500 company and an industry leader in voluntary insurance products. The EOI Liaison will act as a single-point-of-contact for escalated customer issues, assist with understanding EOI processes, and support the installation of new and existing accounts for medical underwriting.
Responsibilities
- Acts as a single-point-of-contact for escalated member-specific issues and/or broader customer matters
- Assists internal and external customers in understanding EOI processes
- Proactively resolves customer-related issues with account executives as appropriate
- Supports installation of new and existing accounts for medical underwriting by attending implementation planning/process meetings
- Works closely with Implementation and Account Managers and completes review of case set-up, modifications of new and/or existing customer plan provisions and EOI rules within Salesforce
- Attends/participates in client meetings on an as needed basis
- Ensures proper utilization of paper EOI forms with customers and prefilling EOI forms as needed
- Responsible for opening tickets for EOI-related system issues and enhancements, writing and signing off requirements, UAT testing, and as needed system training that impacts Medical Underwriting department
- Daily monitoring of incoming documents in ZDW and assigning tasks to underwriters
- Oversight and timely delivery on daily, monthly, and ad hoc reports, including performance guarantee results
- Responsible for preload and post load review of weekly and AE EOI files; works closely with file load team and account team on issue and resolution
- Manages projects as assigned and performs other related duties as required
Skills
- Experience using MS Office Suite – Word, Excel and PowerPoint
- Strong communication skills (verbal, written, presentation)
- Demonstrates strong consultative skills and the ability to influence constituents
- Strong understanding of multiple aspects of benefit plans and products
- Ability to work with cross-functional business units to support the customer's needs
- Strong project management skills
- Critical thinking and decision-making skills
- Strong knowledge of standard policies and procedures
- Bachelor's Degree In a related field
- 1 – 3 years of experience with Group Life and Disability products
- 1 – 3 years of experience with medical underwriting systems and automation
- Customer Service experience
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
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