Mortgage Operations Specialist

Silverton Mortgage is a people-first organization recognized for its strong workplace culture and commitment to community service. The Operations Specialist III assists the Underwriting and Closing department by reviewing mortgage loan files for accuracy and ensuring efficient completion of the loan process.

Responsibilities

• Confirms completeness of system data related to contract, closing screens, document delivery dates, and file event dates
• Responsible for adding, updating, or clearing conditions within the company loan operating system
• Issues the clear to close in the loan operating system
• Assigns due out dates for new loan submissions and conditions based on published turn times; assign files to the Underwriting team
• Provides status of failed audits to ensure responsible party can complete timely resolution of audit deficiencies
• Reviews new loan files for quality and minimum submission standards
• Identifies and interprets post-closing failed loan document messages
• Maintains an overall error percentage of less than 15%
• Reviews and maintains documentation according to required standards
• Completes a thorough checkdown of final approved loans
• Conducts random quality control checks of loans at various stages (Processing, Underwriting, Closing) to ensure compliance with department standards

Skills

• High school diploma or equivalent required
• 1 year of mortgage experience
• Excellent written and verbal communication skills along with solid computer skills
• Analytical thinker and consultative mind to support both team members and managers in all areas of the business
• Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals
• Willing to learn, industrious, determined, and assertive
• Excellent organizational skills and the ability to multitask to complete a wide variety of tasks
• Strong people skills with ability to interact with all internal teams and external customers
• Must be able to maintain sensitive and confidential information
• Diligence to ensure tasks are completed thoroughly and on time
• Processing or underwriting experience preferred

Benefits

• 401k match
• 10 holidays
• PTO
• Volunteer Time Off

Company Overview