HR Shared Services Specialist
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As an HR Shared Services Specialist, you will manage critical employee lifecycle processes such as onboarding, offboarding, and compensation actions while providing exceptional customer service and support to HR operations in North America.
Responsibilities
- Manage key employee lifecycle processes including onboarding, job transfers, compensaton actions, relocation, immigration services, offboarding, and position management
- Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors
- Follow up as needed to ensure data quality and timely processing of actions
- Provide timely support to US and Canada employees, HR and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies
- Take ownership of inquiries ensuring accurate, prompt and consistent resolution
- Escalate or transition requests as needed to proper channels, ensure ‘warm’ handoff and exceptional Customer service
- Serve as Subject Matter Expert, providing guidance and direction to employees, HR business partners and managers on a wide variety of HR processes, policies and tools
- Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws and regulations
- Partner with HR Business Partners to review data audits and make corrections
- Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal
- Continuous evaluation of HR processes or practices to identify improvement opportunities
- Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations
- Maintain employment files
- Assist with other duties as assigned
Skills
- Bachelor's degree in HR or related business field, plus one year of relevant work experience in HR, Benefits, Finance, Customer Service, or Payroll, OR 3 years of relevant work experience in lieu of a Bachelors degree
- Experience working with HR, Payroll, timekeeping or similar business systems
- Customer service experience required and prefer process management experience
- Customer focused
- Process driven
- Detail oriented
- Critical thinking skills
- Organized
- Strong with systems
- Pro-active/strong follow-up skills
- Multi-tasking
- Priority setting
- Demonstrate a positive attitude and motivation to succeed
- Ability to maintain composure under stressful situations and with frequent distractions
Benefits
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued educations programs
- Excellent opportunities for advancement and stable long-term career
Company Overview